{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","altStyle":false,"isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":false,"previousSlug":null,"lastSlugWithoutNestedModal":"/formularios/pqr.html","lastSlugWithoutPopin":null,"slug":"/formularios/pqr.html","location":{"base":"/formularios/pqr.html","queryParams":{}},"data":{"jcr:title":"Reclamación Colombia","title":"Tu reclamación | Renault CO","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","disableMultiLanguage":false,"meta_description_seo":"¿Tienes preguntas o reclamos para nuestro equipo de Relación Servicio Cliente de Renault? Contáctanos aquí ","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"large","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Nuestro equipo de Servicio Relación Cliente está a tu disposición de Lunes a viernes de 7h a 19h y Sábados de 8h a 12h, nos puedes contactar a la línea gratuita nacional: 018000519333.

Nos contactaremos contigo en las próximas 24 horas hábiles para confirmar tu solicitud.

"}},"slice115v0":{"titlePrefix":"Para Renault, tu PQR es importante","sling:resourceType":"one/components/common/caseform/slice115v0","textIsRich":["true","true"],"bodyCopy":"

Si tienes un incidente en tu vehículo, pero aún no has asistido a un taller de nuestra red de concesionarios, te invitamos a agendar una cita en nuestra red (lista de talleres disponible aquí).

Para otras solicitudes, haz clic en el botón "siguiente" ubicado en la parte inferior derecha para continuar con el siguiente paso.

"}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Reclamación Colombia","url":"/formularios/pqr.html"},{"title":"reclamación o PQR","url":"/formularios/pqr/reclamacion.html"},{"title":"Concesionario","url":"/formularios/pqr/concesionario.html"},{"title":"Tu vehículo","url":"/formularios/pqr/tu-vehiculo.html"},{"title":"Información personal","url":"/formularios/pqr/informacion-de-contacto.html"},{"title":"Confirmación","url":"/formularios/pqr/confirmacion.html"}],"currentStepNumber":0,"currentVisualStep":0,"currentPage":0,"totalPage":1,"totalSteps":6,"firstStep":"/formularios/pqr.html","nextStep":"/formularios/pqr/reclamacion.html"},"caseSubmissionError":"Error: Por favor, rellena este campo.","formType":"Complaint","stepperTitle":"Tu reclamación o PQR","sling:resourceType":"one/components/common/structure/caseFunnelParams","labels":{}},"ecologicalParams":{"sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams"},"ccParameters":{"legal":" ","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"6e94dc7f241ad9b5e","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"fr","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams","brandModels":{"1":{"models":"Kwid;Logan;Sandero;Stepway;Duster;Captur;Koleos;Oroch;Alaskan;Twizy;Zoe;Kangoo Z.E.;Kangoo;Trafic;Master;Otros","isCorporate":true,"brand":"Renault"}}},"validation":{"contactFormPersonalId":"^[0-9]{8,12}$","zipCode":"^\\d{3,6}$"},"receipt":{"yourOrderLabel":"Tu orden","asapLabel":"Tan pronto como sea posible","eWaste":" ","wishedOperation":"Operación deseada","dealerServices":"Tus Servicios","yourCarLabel":"Tu vehículo","vehicleOfInterest":"Vehículo de interés","yourEnergy":" ","selectedOffer":"Yu oferta seleccionada","summaryLabel":"Resumen","payDealerLabel":"Total","yourDealerLabel":"Tu concesionario","offer":{"details":" "}},"abandonmentModal":{"modalTitle":"¿deseas abandonar el registro?","modalIntroduction":"se perderá la información rellenada previamente"}},"tyreLabelling":{"sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling"},"c2gParams":{"currency":"COP","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"transverseParams":{"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"personal-cars","title":"Vehículos","models":{"1":{"modelId":"kwid-bbb-ph1"},"2":{"modelId":"sandero-b46-ph2"},"3":{"modelId":"logan-l4m-ph1"},"4":{"modelId":"sandero-stepway-b52-ph1"}}},"6":{"name":"suv","title":"Camionetas","models":{"1":{"modelId":"nueva-duster-hjd-ph1"},"2":{"modelId":"captur-mah-ph2"},"3":{"modelId":"koleos-zgh-ph1"}}},"10":{"name":"pick-up","title":"Pick up","models":{"1":{"modelId":"duster-oroch-u79-ph1"},"2":{"modelId":"alaskan-m60-ph1"}}},"13":{"name":"electric","title":"E-Tech 100% eléctricos","models":{"1":{"modelId":"megane-bcb-ph1"},"2":{"modelId":"kwid-bbg-ph1"},"3":{"modelId":"twizy-twz-ph1"},"4":{"modelId":"zoe-b10-ph2"},"5":{"modelId":"master-e-tech-m1e"}}},"19":{"name":"professional-vehicles","title":"Vehículos Utilitarios","models":{"1":{"modelId":"kangoo-67m-ph1"},"2":{"modelId":"master-msu-ph1"},"3":{"modelId":"trafic-tru-ph1"}}}}},"consumptionEfficiencyGraph":{"sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Efficiency Class"},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"priceParams":{"hidePrices":false,"sling:resourceType":"one/components/structure/adminpage/site/priceParams"},"seoParams":{"sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"es-ar","rootPath":"https://easyconnectstore.renault.no/content/renault/ar/es.html"},"2":{"language":"es-mx","rootPath":"https://easyconnectstore.renault.no/content/renault/mx/es.html"},"3":{"language":"es-es","rootPath":"https://easyconnectstore.renault.no/content/renault/es/es.html"},"4":{"language":"es-co","rootPath":"https://easyconnectstore.renault.no/content/renault/co/es.html"}},"sitelangs":{"1":{"language":"fr-fr","rootPath":".html","sling:resourceType":"one/components/languageExchange"}}},"siteParams":{"language":"es","countryName":"Colombia","brand":"renault","country":"co","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"es-CO","rtl":false,"country3":"COL","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-31307224-1","gtmConsentContainerId":"GTM-MJQBHV7","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"0e94cbbf-fe99-47fb-b0dd-071aa387aea0","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"gigyaParams":{"enabled":true,"apiKey":"3_GrzlqDH0Kg_NpNWt_p0NwwMo0beBMewUJ5ZqRaBGjDtArIy7ZV-ELtJ1yhi7MF73","dataCenter":"us1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.renault.com.co/formularios/pqr.html"},{"rel":"alternate","hreflang":"es-co","href":"https://www.renault.com.co/formularios/pqr.html"}],"meta":[{"name":"description","content":"¿Tienes preguntas o reclamos para nuestro equipo de Relación Servicio Cliente de Renault? Contáctanos aquí "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Reclamación Colombia"},"authentication":{},"liveChat":{"activateProductPlans":true,"activateConfigurator":true,"sling:resourceType":"one/components/structure/livechat","activateEdito":true,"activateHomepage":true},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Página de inicio","url":"https://www.renault.com.co/"},{"title":"Contáctanos","url":"https://www.renault.com.co/formularios.html"},{"title":"Reclamación Colombia","url":"https://www.renault.com.co/formularios/pqr.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice115v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/searchParams","one/components/page/featureFlipping","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/adminpage/site/tyreLabelling","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/transverseParams","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/professionalParams","one/components/structure/adminpage/site/priceParams","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"dealerLocator":{"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":[],"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}