{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/formularios/pqr.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/formularios/pqr.html","location":{"base":"/formularios/pqr.html","queryParams":{}},"data":{"jcr:title":"Reclamación Colombia","title":"Tu reclamación | Renault CO","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","disableMultiLanguage":false,"meta_description_seo":"¿Tienes preguntas o reclamos para nuestro equipo de Relación Servicio Cliente de Renault? Contáctanos aquí ","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"large","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Nuestro equipo de Servicio Relación Cliente está a tu disposición de Lunes a viernes de 7h a 19h y Sábados de 8h a 12h, nos puedes contactar a la línea gratuita nacional: 018000519333.

Nos contactaremos contigo en las próximas 24 horas hábiles para confirmar tu solicitud.

"}},"slice115v0":{"titlePrefix":"Para Renault, tu PQR es importante","sling:resourceType":"one/components/common/caseform/slice115v0","textIsRich":["true","true"],"bodyCopy":"

Si tienes un incidente en tu vehículo, pero aún no has asistido a un taller de nuestra red de concesionarios, te invitamos a agendar una cita en nuestra red (lista de talleres disponible aquí).

Para otras solicitudes, haz clic en el botón "siguiente" ubicado en la parte inferior derecha para continuar con el siguiente paso.

"}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Reclamación Colombia","url":"/formularios/pqr.html","components":["one/components/edito/slice21v0","one/components/common/caseform/slice115v0"]},{"title":"reclamación o PQR","url":"/formularios/pqr/reclamacion.html","components":["one/components/common/caseform/slice97v0"]},{"title":"Tu vehículo","url":"/formularios/pqr/tu-vehiculo.html","components":["one/components/common/leadform/slice134v0"]},{"title":"Información personal","url":"/formularios/pqr/informacion-de-contacto.html","components":["one/components/common/caseform/slice55vB","one/components/edito/componentD7v0"]},{"title":"Confirmación","url":"/formularios/pqr/confirmacion.html","components":["one/components/common/caseform/slice70v0"]}],"currentStepNumber":0,"totalSteps":5,"firstStep":"/formularios/pqr.html","nextStep":"/formularios/pqr/reclamacion.html"},"caseSubmissionError":"Error: Por favor, rellena este campo.","formType":"Complaint","stepperTitle":"Tu reclamación o PQR","sling:resourceType":"one/components/common/structure/caseFunnelParams","labels":{}},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"6e94dc7f241ad9b5e","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"priceParams":{"hidePrices":false,"sling:resourceType":"one/components/structure/adminpage/site/priceParams"},"ccParameters":{"legal":" ","position":"bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"c2gParams":{"currency":"COP","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"transverseParams":{"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams"},"ecologicalParams":{"sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams"},"googleMapsParams":{"region":"fr","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"personal-cars","title":"vehículos","models":{"1":{"modelId":"kwid-bbb-ph1"},"2":{"modelId":"sandero-b46-ph2"},"3":{"modelId":"logan-l4m-ph1"},"4":{"modelId":"sandero-stepway-b52-ph1"}}},"6":{"name":"suv","title":"camionetas","models":{"1":{"modelId":"boreal-rbl34-ph1"},"2":{"modelId":"kardian-hm1"},"3":{"modelId":"nueva-duster-hjd-ph1"},"4":{"modelId":"koleos-zgh-ph1"}}},"11":{"name":"pick-up","title":"pick up","models":{"1":{"modelId":"duster-oroch-u79-ph1"}}},"13":{"name":"hybrid-vehicles","title":"hybrid E-Tech","models":{"1":{"modelId":"arkana-jl1-ph1"},"2":{"modelId":"duster-rd3-ph1"}}},"16":{"name":"electric-vehicles","title":"E-Tech 100% eléctricos","models":{"1":{"modelId":"megane-bcb-ph1"},"2":{"modelId":"kwid-bbg-ph1"},"3":{"modelId":"kangoo-e-tech-kv1-ph1"},"4":{"modelId":"master-e-tech-m1e"}}},"21":{"name":"professional-vehicles","title":"vehículos utilitarios","models":{"1":{"modelId":"kangoo-67m-ph1"},"2":{"modelId":"master-msu-ph1"},"3":{"modelId":"trafic-tru-ph1"}}}}},"tyreLabelling":{"sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"dealershipNetwork":"red de concesionarios","aroundMe":"a mi alrededor","searchPlaceholder":"ingresa tu dirección o ubicación","renaultPartner":"Concesionario recomendado","strapline":"Red Renault","title":"Encuentra tu concesionario","filterResults":"Filtro","geolocalisationErrorMsg":" Error de geolocalización, inténtalo de nuevo.","favoriteDealer":"Concesionario favorito","legend":{"info":"Descubre nuestros concesionarios y socios autorizados.","major":"Concesionarios Renault","minor":"Socios Renault","title":"en Renault, los concesionarios R1 aparecen en amarillo y los R2 en negro"}},"cta":{"selectAsFavorite":"Seleccionar como concesionario favorito","backToMapView":"regresar a la vista mapa","seeOpeningHours":"Ver todos los horarios de apertura","seeAllDealers":{"link":"/concesionarios/encuentra-tu-concesionario.html","label":"Ver todos los concesionarios"},"select":{"label":"Seleccionar"},"expandResults":{"label":"Expandir resultados"},"contactUs":{"link":"/formularios.html","label":"Contáctanos"}},"info":{"openingDoors":"Atención al público de {startDate} a {endDate}","openingHours":"Horario de apertura","closed":"Cerrado","opened":"Abierto","direction":"Dirección","vacations":"De vacaciones de {startDate} a {endDate}","nextOpening":"Próxima apertura en {date}","spokenLanguage":"Lengua hablada","contactDetails":"Datos de contacto","website":"Sitio web","services":"Servicios"},"onlineAppointment":{"label":"Cita en línea","reassuranceMsg":"citas en línea confirmada"},"pattern":{"streetAddress":"{streetAddress} ","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","brandsAndModelsParams":{"sling:resourceType":"one/components/structure/adminpage/site/brandsAndModelsParams","brandModels":{"1":{"models":"Kwid;Logan;Sandero;Stepway;Duster;Captur;Koleos;Oroch;Alaskan;Twizy;Zoe;Kangoo Z.E.;Kangoo;Trafic;Master;Otros","isCorporate":true,"brand":"Renault"}}},"validation":{"zipCode":"^\\d{3,6}$"},"receipt":{"validatedPayment":" ","yourOrderLabel":"Tu orden","asapLabel":"Tan pronto como sea posible","eWaste":" ","wishedOperation":"Operación deseada","requestSentLabel":"solicitud enviada","dealerServices":"Tus Servicios","yourCarLabel":"Tu vehículo","selectedPackages":" ","vehicleOfInterest":"Vehículo de interés","contractSigned":" ","quoteValidity":" ","yourEnergy":" ","selectedOffer":"Yu oferta seleccionada","viewDetails":"vre detalles","summaryLabel":"Resumen","payDealerLabel":"Total","yourDealerLabel":"Tu concesionario","offer":{"details":" "}},"abandonmentModal":{"modalTitle":"¿deseas abandonar el registro?","modalIntroduction":"se perderá la información rellenada previamente"},"identityTooltip":{"title":" "},"address":{}},"professionalParams":{"isPro":false,"sling:resourceType":"one/components/structure/professionalParams"},"consumptionEfficiencyGraph":{"efficiencyTitle":"Efficiency Class","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph"},"seoParams":{"sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"es-ar","rootPath":"https://easyconnectstore.renault.no/content/renault/ar/es.html"},"2":{"language":"es-mx","rootPath":"https://easyconnectstore.renault.no/content/renault/mx/es.html"},"3":{"language":"es-es","rootPath":"https://easyconnectstore.renault.no/content/renault/es/es.html"},"4":{"language":"es-co","rootPath":"https://easyconnectstore.renault.no/content/renault/co/es.html"}},"sitelangs":{"1":{"language":"fr-fr","rootPath":".html","sling:resourceType":"one/components/languageExchange"}}},"siteParams":{"language":"es","countryName":"Colombia","brand":"renault","country":"co","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"es-CO","rtl":false,"country3":"COL","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"0e94cbbf-fe99-47fb-b0dd-071aa387aea0","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"gigyaParams":{"enabled":true,"apiKey":"3_GrzlqDH0Kg_NpNWt_p0NwwMo0beBMewUJ5ZqRaBGjDtArIy7ZV-ELtJ1yhi7MF73","dataCenter":"us1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.renault.com.co/formularios/pqr.html"},{"rel":"alternate","hreflang":"es-co","href":"https://www.renault.com.co/formularios/pqr.html"}],"meta":[{"name":"description","content":"¿Tienes preguntas o reclamos para nuestro equipo de Relación Servicio Cliente de Renault? Contáctanos aquí "},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"complaint","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-COMPLAINT","formType":"complaint","formStepNumber":"0","formStepName":"Reclamación Colombia"},"authentication":{},"liveChat":{"activateProductPlans":false,"activateConfigurator":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":false,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Renault Francia","url":"https://www.renault.com.co/"},{"title":"Contáctanos","url":"https://www.renault.com.co/formularios.html"},{"title":"Reclamación Colombia","url":"https://www.renault.com.co/formularios/pqr.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice115v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/searchParams","one/components/structure/adminpage/site/priceParams","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/googleMaps","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/tyreLabelling","one/components/page/featureFlipping","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/brandsAndModelsParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/seo","one/components/languageExchange","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"lastSearches":[],"isRehydrate":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[],"additionalQuestions":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}